Most B2B exporters focus on market entry. But post-sale silence, churn, or partner drop-off can quietly stall momentum. We help fix that.
Stop churning and start growing!
Let us help you craft a world-class customer success strategy.
Start with clarity. Grow with confidence.
A focused, actionable, 1–2 week diagnostic that gives you a clear view of what's really happening after the sale.
See where handoffs, lags, or confusion happen after the deal closes.
Hear directly from your team, reps, and in-market partners.
A clear view of your biggest blind spots and friction points.
Prioritized wins plus next steps for longer-term traction.
A real-world view of what customers and partners experience—and where value falls short.
Immediate, low-lift fixes that make a measurable difference.
A clear path to align your team and partners over the first 180 days.
A roadmap for growth-ready customer success systems.
B2B exporters often focus on getting in the door — but what happens after the sale is often unclear. When post-sale experience is overlooked, issues like silent churn, partner misalignment, and inconsistent delivery start to quietly erode traction.
Built for exporters. Backed by strategy.
Alder Customer Success Solutions (CSS) is a consultancy specialized in helping B2B exporters retain customers, align partners, and build sustainable traction in new markets.
We understand what expansion really looks like: lean teams, global complexity, and the pressure to make early wins stick. Our name reflects our mission—like the alder tree that stabilizes soil and creates conditions for growth, we help companies strengthen their foundations and create the right conditions for lasting customer relationships.
We complement the work of trade commissioners, EDC advisors, and export support programs by helping companies follow through—not just land deals, but retain and grow them.
You've built something worth expanding. Now it's time to protect and grow it.
If not now, when? And if you're not leading the post-sale experience, who will?
Let's take 20 minutes to map your post-sale reality—and start turning early wins into lasting traction.